Customer Support Leader
I’m passionate about developing strong empowered support teams, that then kick ass at helping our customers and representing the voice of the customer, improving the product.
I believe in leveraging tools & processes to enable the team to do their job best.
I believe in hiring great people who are passionate about providing support. Support is about empathic listening, inquisitive troubleshooting, and helpful teaching.
Areas of Interest
MUSIC
The world of music is ever growing and evolving, and we’re not just talking about sound trends. With the consistent introduction of varying revenue streams and distribution channels, the opportunity for profit grows, but so does the complexity. That’s where we come in.
ART LITIGATION
Demystifying art law is in itself a creative practice. It requires finesse, strategic structuring, and in many ways, empathy. At the end of the day, art and its worth are profoundly personal. That’s why we advise mediation or arbitration before stepping into litigation.
TELEVISION, FILM, & THEATRE
The way people consume entertainment is constantly in flux, so the laws must adapt quickly. Harris Ingram strives to anticipate these changes so you can focus more on creating the performance of a lifetime.
BUSINESS STRATEGY
The startup and small business marketplace is still a new and fierce frontier that requires legal advice from attorneys who are deeply entrenched in the particularities of venture financing. Our firm gives you an holistic approach, so your company can get the best competitive advantage.
DIGITAL MEDIA & TECHNOLOGY
The internet, software, and technology are so pervasive that we can’t remember having ever lived without them. They make our lives simpler, but behind the curtain are fluctuating challenges in protection and monetization—challenges that our firm stays two steps ahead of.
FASHION, APPAREL & TEXTILE LAW
Fashion law is a little bit like the Wild West. There’s a lot of potential, but the rules can seem convoluted and vague at best. Protecting a brand or even a single design involves intellectual property, copyrights, trademarks, and patents.
“We must all obey the great law of change. It is the most powerful law of nature.”